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Our Complaints Procedure 

We are committed to high quality legal advice and client care.

If you are unhappy about any aspect of the service or about the bill, please contact Debra Williamson so that we can do our best to resolve the problem.


Debra is the Client Care Partner to whom any issues can be reported.

We are regulated by the Solicitors Regulation Authority, complaints and redress mechanisms are provided through the Solicitors Regulation Authority and the Legal Ombudsman. All firms of solicitors are obliged to attempt to resolve problems that clients may have with the service provided.

It is therefore important that you immediately raise your concerns with us.


If we are unable to resolve any such concerns to your satisfaction you are entitled to make a complaint to

the Legal Ombudsman - - PO Box 6806 Wolverhampton WV1 9WJ.

The Legal Ombudsman investigates complaints about legal services. Normally complaints need to be made to the Legal Ombudsman within six months of receiving our final written response to your complaint. Complaints about a client’s rights under the General Data Protection Regulation must be submitted to the Information Commissioner’s Office –


Any disputes or legal issues arising from our Client Care and Terms of Business will be determined by the law of England and Wales and considered exclusively by the English and Welsh courts.

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