1. IMPORTANT INFORMATION
Phone: 01753 299466
You have the right to make a complaint at any time to the ICO ( Information Commissioner’s Office) We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Equally we may periodically update our policy so please check this policy from time to time to ensure that you are happy with any of the changes we have made.
2. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Depending upon the nature of your interaction with us, we may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
User Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
In each case of data collection, we will be fully transparent and let you know which personal data we are processing and the purpose for the processing.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you services). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through direct and indirect interactions. You may give us your identity, contact information, health-related data and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
subscribe to a service, programme or publication;
request marketing materials on products, services or events;
enter a competition, promotion or survey; or
give us some feedback
WEB SERVER LOGGING AND IP ADDRESSES
With or without cookies, our website keeps track of usage data, such as the source address that a page request is coming from (i.e., your IP address, domain name), date and time of the page request, the referring website (if any), and other parameters in the URL (e.g., search criteria). We use this data to better understand website usage overall and to determine which areas of our website users prefer (e.g., based on the number of visits to those areas). This information is stored in log files and is used by us for statistical reporting.
5. PURPOSE AND LEGAL BASIS FOR PROCESSING
We will only process your personal data for the purpose we specify at the time the data is collected and when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract, we are about to enter or have entered with you.
Where it is necessary for our legitimate interests and if your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Where you grant consent.
We have set out below, in a table format, a description of the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. From time to time we will send you marketing communications if you have requested information from us or consented to receive marketing materials.
You can ask us to stop sending you marketing materials or messages at any time by following the unsubscribe links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product regulatory issue, product/service experience or other transactions.
6. DISCLOSURES OF YOUR PERSONAL DATA
We will not disclose any information you provide us to third parties other than
Where you have given us consent to share the information
Third parties relevant to the legal service we provide. For example, law firms acting for other parties in the transaction, law enforcement agencies, governmental institutions and courts and tribunals.
Third party agents which can include IT and communications service providers and auditors/accountants and any external legal advisors that we may instruct
If we are under a legal or regulatory duty to disclose or share your information
Should you apply for a position with us we may disclose your information for the purposes of obtaining references or confirming the details you have supplied to us.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. DATA RETENTION
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
8. YOUR LEGAL RIGHTS
You have rights under data protection laws in relation to your personal data.:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Right of personal data portability.
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a few requests. In this case, we will notify you and keep you updated.